Terms of Service

These Terms of Service ("Terms") govern your access to and use of the digital marketing services provided by Susan Hess Coaching LLC ("we," "us," or "our"). By engaging our services, you agree to be bound by these Terms.

1. Services

Susan Hess Coaching LLC agrees to provide the client with digital marketing services as outlined in the specific Service Agreement or Statement of Work signed by both parties. This may include Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, social media marketing, content marketing, and other related services.

2. Client Obligations

The client agrees to provide all necessary access to information, data, and digital assets required for Susan Hess Coaching LLC to perform the services. This includes access to website backends, advertising accounts, and analytics platforms. The client is responsible for the accuracy and legality of all materials provided to us.

3. Payment Terms

Fees for services will be detailed in the Service Agreement. Unless otherwise specified, payments are due in advance of the service period (e.g., monthly retainers are due at the beginning of the month). Ad spend for PPC campaigns is a separate cost and is payable directly by the client to the advertising platform or will be invoiced separately by Susan Hess Coaching LLC.

Late payments may result in a suspension of services and/or late fees as permitted by law.

4. Term and Termination

The term of the agreement will be specified in the Service Agreement. Either party may terminate the agreement with written notice, typically 30 days, as specified in the agreement. Upon termination, the client is responsible for all fees incurred up to the termination date.

5. Confidentiality

Both parties agree to keep confidential all non-public information obtained from the other party during the course of the engagement. This includes business strategies, client data, campaign performance, and other proprietary information.

6. Disclaimer of Guarantees

The client acknowledges that digital marketing is subject to factors beyond our direct control, such as changes in search engine algorithms or ad platform policies. While Susan Hess Coaching LLC will make every effort to achieve the desired outcomes, we do not guarantee specific results, such as a #1 ranking, a specific number of leads, or a specific return on investment (ROI).

7. Limitation of Liability

In no event shall Susan Hess Coaching LLC be liable for any lost profits, revenue, or any indirect, incidental, or consequential damages arising out of or in connection with our services. Our total liability shall not exceed the total amount of fees paid by the client to Susan Hess Coaching LLC in the preceding six (6) months.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Susan Hess Coaching LLC is registered, without regard to its conflict of law principles.