Privacy Policy

This Privacy Policy describes how Susan Hess Coaching LLC ("we," "us," or "our") collects, uses, and discloses your information in connection with the provision of our digital marketing services.

1. Information We Collect

We may collect the following types of information:

Client Information: When you engage our services, we collect business contact information, payment details, and information about your business necessary for us to perform our services.
Campaign Data: We collect and process data related to the digital marketing campaigns we manage on your behalf. This includes performance metrics, analytics data, ad creatives, customer lists for ad targeting, and other materials provided by you.
Website Usage Data: We may collect information about how visitors use our website, Susan Hess Coaching LLC, through cookies and similar technologies. This includes IP addresses, browser types, and pages visited.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our digital marketing services.
To manage your account, process payments, and communicate with you.
To analyze the performance of marketing campaigns and provide you with detailed reports and insights.
To comply with legal obligations and protect our legal rights.

3. Data Confidentiality and Security

We treat all client-provided data, especially Campaign Data, as strictly confidential. We implement and maintain reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, alteration, or destruction. This includes secure data storage, access controls, and encryption where appropriate.

4. Data Sharing and Disclosure

We do not sell your personal or confidential client data. We may share information under the following limited circumstances:

With third-party advertising platforms (e.g., Google, Meta) as necessary to run your campaigns.
With service providers who perform services on our behalf, under strict confidentiality agreements.
If required by law, such as in response to a subpoena or court order.
In connection with a merger, acquisition, or sale of assets, where data may be transferred as a business asset.

You, the client, retain ownership of all your Campaign Data. We act as a data processor for this information.

5. Your Rights and Choices

You have the right to access, correct, or request the deletion of your business information. You also have control over the Campaign Data you provide to us for the purpose of fulfilling our services.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on Susan Hess Coaching LLC.